What does this person cost
A firm at twenty people pays for forty tools and can name fifteen of them. The cost of an employee is not just their salary. It is the SaaS sprawl attached to their seat.
Every post tagged Operations.
A firm at twenty people pays for forty tools and can name fifteen of them. The cost of an employee is not just their salary. It is the SaaS sprawl attached to their seat.
At twenty people, onboarding lives in a Google Doc, offboarding lives in someone's memory, and HR lives in a separate vendor. The work is real and the residue is everywhere.
Most product roadmaps live in a sales deck a customer sees once a year. We made a different bet: the roadmap lives in the help drawer, and your team gets a vote.
Most firms close deals across a PDF, an e-sign envelope, and a separate payment link. Three tools, three audit trails, one deal owner finding out by email.
Every partner services firm pays it. Most never see the line item.
Seven tools, none of them talking, and a spreadsheet doing the job all seven were supposed to do together.
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